Order Note ¶
Order Notes are the notes attached to individual orders.
They are used to keep track of internal notes, such as order status changes, fulfillment notes, or customer notes such as notes about a customer’s preferences, or order history.
When viewing an existing order in WooCommerce, you can see the order notes in the Order notes section on the right of screen.
WooCommerce Zapier Plugin Version 2.8 Required
Please ensure you update the WooCommerce Zapier plugin to version 2.8.0 to manage Order Notes.
Trigger Rules¶
A Trigger Rule defines an event (or multiple events) that will cause WooCommerce data to be sent to a Zapier Zap.
The following trigger rules are available to trigger your Zaps when order note data in your WooCommerce store is added or deleted.
Order Note created¶
Triggers when an order note is added to an order.
Note
The Order Note created trigger rule will trigger for all order notes that are added (both customer notes and private notes).
Order Note deleted¶
Triggers when an order note is deleted.
Only the ID field is available
Due to limitations in how WooCommerce handles deleted events, when using this trigger rule, only the ID of the deleted resource is sent to Zapier. No other data fields are available.
Actions and Searches¶
Heads Up: WooCommerce does not allow updating an order note.
An action is an event a Zap performs after it is triggered. Actions allow you to create a new WooCommerce data from a Zap.
Searches let you find existing WooCommerce data in a Zap, and then use it later in a subsequent step.
Create Order Note¶
Creates a new order note in WooCommerce, attached to an existing Order.
Tip
When creating an order note, if the Customer Note field is set to True, then the note will be emailed to the customer. If Customer Note is set to False, then the note will be private and only visible to store administrators.
Create Input Fields¶
| NAME | TYPE | DESCRIPTION |
|---|---|---|
| Order Id | integer | The Order ID to add the note to. |
| Note | string | Order note content. |
| Customer Note | boolean | If true, the note will be shown to customers and they will be notified. If false, the note will be for admin reference only. |
| Added by User | boolean | If true, this note will be attributed to the current user. If false, the note will be attributed to the system. |
Find Order Note¶
Searches for an existing order note in WooCommerce. Optionally create one if none are found.
Tip: Search Sort Order
Searches return the first result found, and make it available in your Zap’s subsequent action step.
Each search has a default sort order, so when definining your Search step, you can use the Order and Orderby fields to choose (for example) whether the most recent result or the oldest result is returned from your search.
Search Input Fields¶
| NAME | TYPE | DESCRIPTION |
|---|---|---|
| Order Note Id | string | Limit search by ID. |
| Order Id | integer | Limit results to those matching this Order ID. |
| Type | string | Limit result to customers or internal notes. |
| Search | string | Limit results to those matching a string. |
| Order | string | Order sort attribute ascending or descending. |
| Orderby | string | Sort collection by object attribute. |
Order Note Data¶
| NAME | TYPE | DESCRIPTION |
|---|---|---|
| Id | integer | Unique identifier for the resource. |
| Order Id | integer | Order ID |
| Author | string | Order note author. |
| Date Created | date-time | The date the order note was created, in the site's timezone. |
| Note | string | Order note content. |
| Customer Note | boolean | If true, the note will be shown to customers and they will be notified. If false, the note will be for admin reference only. |
Tip
WooCommerce Zapier uses WooCommerce’s REST API. This means that data field names, descriptions and values can vary from one WooCommerce store to another.
Your store’s data, fields and trigger rules may be different to this documentation due any of the following:
- Your installed (active) WordPress plugins and WooCommerce extensions.
- Your WooCommerce and WordPress versions and the used locale/language.
- Any custom code that overrides or changes how the WooCommerce/WordPress REST API operates.
Note: The field definitions in this documentation were generated using WordPress v6.3 and WooCommerce v8.2, with the en-US locale. The WooCommerce Bookings and Woo Subscriptions plugins were enabled.