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Frequently Asked Questions (FAQs)

Why Are My Zaps Are Not Being Sent?

See the explanation and solution in the No Data is Being Sent to Zapier chapter.

Can I Add Multiple WooCommerce Installations to My Zapier Account?

Yes you can.

Info

You need to install the WooCommerce Zapier plugin on each of the WooCommerce sites, which typically means purchasing multiple subscriptions for the Zapier Integration so each site can be eligible for updates and support. Each of those sites can be connected to the same Zapier account if you wish.

Can I authenticate with Application Passwords?

Yes! The Zapier Integration does not distinguish between normal WordPress user passwords and WordPress Application Passwords.

We strongly recommend using a WordPress Application Password, if you are using WordPress 5.6 or later, as this maximises compatibility with security plugins and services.

Alternatively you can use the Application Passwords plugin with older WordPress versions, but third-party compatibility is not guaranteed.

See the Plugin Interface chapter for details on how to set up an application-specific password.

Can I Use WordPress Multisite?

Yes, WordPress multisite is supported!

To connect WooCommerce Zapier to an individual site in a WordPress multisite network, you need to authenticate using a Super Admin user account. You need a separate authentication for each individual site in your network.

Why is a Super Admin account necessary?

In WordPress Multisite, regular administrators of an individual site don’t have a capability to edit users (therefore customers) to the site.

You can use the Application Passwords feature to create a unique password for each site in your multisite network.

An individual WooCommerce Zap can’t be used by multiple individual sites in a multisite network. Instead, you will need separate Zaps for each site. To streamline this process, you can duplicate a Zap once you have created it for the first site. When duplicating, you only need to switch the WooCommerce authentication/account to the other site.

We also suggest setting up a Server Cron Job for each sub-site on your network that uses WooCommerce Zapier.

Tip

You can read about creating and managing a multisite network on WordPress.org in the Create A Network article.

Can I Use a Separate Zap for Each Product in an Order?

Yes! Please see here for details.

Can I Use a Variable Products?

Yes, with limitations. Please see the Product Types for details.

What About Order Line Items?

The WooCommerce Zapier plugin includes line item support since version 1.9.0. This includes having full support for handling arrays (lists) of data (such as multiple order line items).

Multiple line items can be used in supported action. For example, you can create an itemised invoice in Quickbooks or Xero with multiple (separate) line items, provided that both Apps support line items.

Alternatively, you can use the Line Item in an Order trigger.

The same is true for all the other “array” type fields. For example in an order the downloadable_files and the notes fields.

Warning

Zapier can support line items for specific apps but does not do so by default, so you’ll want to check to see if the action you want to pair with WooCommerce Zapier has line item support. Most often line item support relates to invoicing and financial apps, but some other apps do have support as well.

Please be careful while setting up the Line Item in an Order trigger. Tasks can be stopped and Zap can be disabled if the order doesn’t have line item. This typically does not happen on a production site, but can be common during development.

I Changed My Website’s URL or Domain Name, What Do I Need to Do?

After changing the URL of your website, please go to Zapier’s My Apps screen, and locate your existing WooCommerce authentication. Click the Reconnect button and re-authenticate with your WooCommerce store’s new URL. This tells Zapier to communicate with your new URL rather than the old URL.

After doing so, we recommend then going to Zapier’s My Zaps screen and editing and reviewing each WooCommerce Zap and test them to confirm that they are still working as expected.

What Happens if I Did Not Change My Zapier Authentication?

Change site Domain:

  • The site continuously sends data to Zapier.
  • When you edit a Zap, Zapier runs to an error (because of the old missing URL), and your site stops sending data.
  • Your site could not receive any data, and all of your action will fail.

Copy site to a new URL:

  • Both the old and the new site sends data to Zapier.
  • Only your old site receives data.
  • When you edit a Zap, Zapier notifies the old site about the change, but your new site stops sending data.

Can I Access Subscription Meta Data?

The Subscription resource3 doesn’t natively support accessing a subscription’s meta data.

However, there is a workaround. In your Zap, you can do something like:

  • Step 1. WooCommerce app → Subscription Resource, and Subscription created (or any other) Trigger Rule.
  • Step 2. WooCommerce app → Find Order action, where the “Order ID” equals the value from the id field from the newly created Subscription in Step 1.

Another option is to find the associated order for the subscription, as this order is typically for the initial payment, which often contains the required metadata.

In your Zap, you could:

  • Step 1. WooCommerce app → Subscription Resource, and Subscription created Trigger Rule.
  • Step 2. WooCommerce app → Find Order action, where the “Order ID” equals the value from the parent_id field from the newly created Subscription in Step 1. This finds the original order for the subscription that was just created.

Can I Receive Booking Data?

Yes, the Booking resource1 supports sending booking data from your store to Zapier. See options in Trigger Rules.

It does not support creating or updating Bookings via Zaps, because WooCommerce Bookings itself does not natively support creating or updating Bookings via their REST API endpoints.

If you would like us to add Booking actions as a feature, please see at the next section how to request it.

Can This Extension Do [feature]?

New features are added to this extension based on customer demand.

We recommend searching for your idea on the WooCommerce Zapier Feature Requests board.

  • If your idea has already been suggested, please add your vote for it.
  • If your idea hasn’t already been suggested, post your idea on the Ideas Forum so that others can vote on your idea.

We review WooCommerce Zapier Ideas Forum suggestions regularly, and use the votes to understand how many customers are interested in the ideas posted. We then take this into account when planning future releases of WooCommerce Zapier.

How Can I Change the Format of the Order Date Field?

By default, the Order Date field is supplied in a universal timestamp format (ISO 8601 as per Zapier’s specification).

If required, the date/time format can be changed in your Zap by adding a Formatter action to your Zap. For further reference, see the Formatter chapter.

Example Date Formatter

Can I Send Previous (Historical) Data to Zapier?

After you install and configure WooCommerce Zapier, your Zap(s) will act on Resources that are changed from that point onwards.

For example, it won’t automatically send all previous orders to Zapier.

Transfer by Zapier

Resend using Transfer by Zapier

One option for sending existing/historical data to Zapier is to use Transfer by Zapier.

Manually Sending Data

You can send data manually to Zapier for specific Trigger Rules, but not for all:

Trigger Name Manual Sending Support
Booking cancelled1 No
Booking created1 No
Booking deleted1 No
Booking ordered1 No
Booking restored1 No
Booking status changed (any status)1 Yes
Booking status changed to Cancelled1 Yes
Booking status changed to Completed1 Yes
Booking status changed to Confirmed1 Yes
Booking status changed to In Cart1 Yes
Booking status changed to Paid1 Yes
Booking status changed to Pending Confirmation1 Yes
Booking updated1 Yes
Coupon created2 No
Coupon deleted2 No
Coupon restored2 No
Coupon updated2 Yes
Customer created No
Customer deleted No
Customer updated Yes
Order created No
Order deleted No
Order paid No
Order restored No
Order status changed (any status) Yes
Order status changed to Cancelled Yes
Order status changed to Completed Yes
Order status changed to Failed Yes
Order status changed to On hold Yes
Order status changed to Processing Yes
Order status changed to Refunded Yes
Order updated Yes
Product created No
Product deleted No
Product restored No
Product updated Yes
Subscription created3 No
Subscription deleted3 No
Subscription renewal failed3 No
Subscription renewed3 No
Subscription status changed (any status)3 Yes
Subscription status changed to Active3 Yes
Subscription status changed to Cancelled3 Yes
Subscription status changed to Expired3 Yes
Subscription status changed to On hold3 Yes
Subscription status changed to Pending Cancellation3 Yes
Subscription switched3 No
Subscription updated3 Yes

For Booking status changed (any status)1, Order status changed (any status), and Subscription status changed (any status)3 trigger rules, all you have to do is change the Booking, Order or Subscription status respectively in the WooCommerce admin area. If you want to preserve the current status, we recommend the following process: Disable the corresponding Zap, change the status of the affected items to something else, enable the Zap and change the status back to the previous state.

Warning

Don’t forget to disable automatic emails in WooCommerce (Side Menu → WooCommerce → Settings screen → Email tab) before you start switching Booking, Order, or Subscription statuses to avoid alerting customers. Also, keep in mind, customers will not receive emails for their new orders while automatic emails are disabled. Try to do in a low sales volume time or put your store in maintenance mode (for example installing a plugin for that).

For all six updated Triggers, all you have to do to edit/change the specific resource.

If you want to keep your WooCommerce store’s data in sync with another system, for triggers that don’t support manually sending data, you will need to enter them in the target system manually. Alternatively, you can use Transfer by Zapier.

What Data is Sent to or Received from Zapier?

Please see the Resources page for full details and Data Field Definitions.

Is My Data Secure?

WooCommerce Zapier always sends and receives your WooCommerce over an HTTPS encrypted connection, which ensures the connection between your WooCommerce installation and the Zapier.com service is secure.

Your WooCommerce store require an SSL certificate for this secure connection to operate. Please see System Requirements for more details.

We also recommend familiarizing yourself with Zapier Legal.

Please see GDPR Compliance chapter for more information on data privacy.

What Data Do You Store?

We, the developers of WooCommerce Zapier does not access, transfer or store any of your customers data whatsoever.

The WooCommerce Extension stores information of all the incoming or outgoing connections. Everything else is transferred as soon as possible from/to Zapier. The data is temporarily stored in memory and/or in a WordPress temporary table.

Please see GDPR Compliance chapter for more information on data privacy.

What Data Do You Collect?

We, the developer of the Zapier Integration (OM4) does not transfer or store any of your customers data whatsoever. In the event of support request, we request the WooCommerce status information and may request access to your WooCommerce store and Zapier account.

The WooCommerce Extension designed to collect and send (or receive) supported Resources data to (or from) the Zapier service. You can see all the data in the Field Definitions tables.

Please see GDPR Compliance chapter for more information on data privacy.

What Data Do You Share?

The WooCommerce Zapier Extension communicates directly between your WooCommerce store an Zapier. For reference, here is the Zapier Privacy Policy and Automattic (WooCommerce) Privacy Policy pages.

Please see GDPR Compliance chapter for more information on data privacy.

  1. Only available if the WooCommerce Bookings plugin is installed. ↩↩↩↩↩↩↩↩↩↩↩↩↩↩↩

  2. Only available if the Coupon functionality is enabled in your WooCommerce store. (Enabled by default). ↩↩↩↩

  3. Only available if the WooCommerce Subscriptions plugin is installed. ↩↩↩↩↩↩↩↩↩↩↩↩↩↩

Last update: 2023-04-13